Returns & refunds

Returns & refunds

We don't accept returns or exchanges for change of mind or the wrong size. Each Carrikind hoodie is sent to you directly from our production partner, so please check the size guide before you order, and contact us first if you're unsure about size or pet fit.

Damaged, faulty, wrong or late orders

If your order arrives damaged, faulty or incomplete, is different from what you ordered or from its description, or doesn't arrive within our estimated 7–11 business days, contact us with your order number and photos. Please get in touch within 7 days of delivery so we can sort it out quickly; this doesn't limit your legal rights.

We'll send a replacement or give you a full refund, as required by UAE consumer protection law and the consumer rules that apply in your country. If we need the item back, we'll arrange and pay for the return. Refunds go back to your original payment method.

Your rights under UAE consumer protection law and the laws of your country are not affected.